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Frequently Asked Questions

Q: Why can't I sign in to BroadLEARN™? Are you a new user? You will need to use the new user section under the sign in tab before attempting to sign in.

Check that the email address that you have typed in is the email address you have used to register with our program. If you have recently changed your email address, we recommend updating your user details.

Ensure that you have entered the correct password.

You may have incorrectly selected a product or country selection that you are not registered to use. Please ensure that you select your correct country, and the program which you have purchased a subscription for.

Registration keys are not used to login. If you have been sent a registration key, you must first register as a new user and fill out your details.

Have you typed the correct url into your browser? It is important that you use www.broadlearn.com to sign into your subscription.

Your 12 month subscription may be expired.
Q: When I sign in to BroadLEARN, I can only see a black screen.

You may not have Flash Player installed. This plugin is required to view interactive content on the Internet. If you do not have Flash Player, or are unsure, please visit Adobe and download the Flash Player plugin.

Your internet connection may be slow. If you are on a fast Broadband internet or ADSL connection you should not experience download delays.
Q: Why haven't I received my username, password or registration key?

There are a number of reasons why delay may occur in the dispatch of your key. If you have ordered through a reseller, early childcare centre or school, please contact this reseller regarding your purchase.

If you have ordered online and have not received your username details yet, it may be due to the following common reasons:
Your credit card may have been declined due to expiry, incorrect or incomplete details supplied. If the details on your receipt are correct, please check with your bank.

Our emails may be blocked by your spam filter. Please check the junk email folder of your email software.

Incorrect email address supplied at transaction. Please check your transaction printout and contact us on support@mediasphere.com.au to resolve this.

We have experience with some ISP providers where our email was blocked or being returned as delay messages, please send email to your BroadLEARN™ registered email address from your other email address (such as Yahoo, Hotmail or Gmail). If you do not receive the email, we recommend you contacting your ISP provider and seek clarification of your email issue.

Alternatively, you can email support@mediasphere.com.au with your optional email address and we would be glad to re-send the login information to your other email address. Please include your Transaction Number, Receipt Number, and Your Registered Email address to haste the process of retrieving your account from our database.
Q: Why have I not received books with my purchase?

Purchases of BroadLEARN Early Learning books are an optional extra. Please check your receipt to ensure that you have opted to purchase these at an additional cost. They are not an inclusion with the standard online subscription.

Your credit card may have been declined. If this is the case, you will not receive purchase confirmation from our server.

Supplied postal address may be incorrect or not current. Please ensure that when purchasing our products, you supply a current postal address as this is the address we will dispatch to.

If you are moving, please ensure your mail is redirected to this new address through your post service. If you have additional questions and require support services, and queries about our program please email support@mediasphere.com.au